Returns & Exchanges

At Cozmo, we want you to love your home as much as we do, which is why we offer a 30-day trial period for all furniture and decor items to ensure they fit perfectly in your space.

1

Initiate Your Request

Log into your Cozmo account and select the items you wish to return from your order history to receive a return authorization number.

2

Prepare the Package

Carefully disassemble your furniture if necessary and pack the items in their original packaging to ensure they are protected during transit.

3

Schedule a Pickup

Use our portal to print your prepaid shipping label and schedule a convenient home pickup with our specialized furniture courier service.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will issue a full refund to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing